Shipping and returns

Most pieces are handmade and produced to order. Therefore the calculated production period is an estimated time of 7-14 days. Of course we will try to ship your chosen jewellery as soon as possible.

SHIPPING: All packages are shipped by UPS. The delivery time and costs depend on your location. When you add your desired product to the cart, the postage cost and shipping details to your chosen land will automatically be added. Local taxes and custom fees may apply to international shipments.

RETURNS: You have the right to return the received products without reason within 14 days by post. If you would like to return a product please give us prior notice by emailing mail@johannagauder.com. Products must be unused and in their original condition. The item must be in the original packaging. Custom-made pieces are excluded from returns.

Please send the return package to: Johanna Gauder, Schillerpromenade 14, 12049 Berlin, Germany.